Payments

Payment can be made by PayPal, bank transfer or if you would prefer, cash on collection. 

Shipping

FbyC provides free shipping within the UK only, via Royal Mail Signed for 1st Class. 

Please allow up to two days for your order to be processed before shipping. 

(Cost of postage will be required on larger hire items of £4.90).

Caring for your item

Please keep your head wear stored in the  box provided out of sunlight. Long term exposure to sunlight can possibly make the item fade & also prevent moisture. 

Try to keep the item clean by washing your hands before handling, this avoids transfer of natural oils & dirt. 

Keeping the item clean - best way to do this is to use a soft cloth or brush. If that fails to work, try to use a damp cloth gently. Always make sure the cloth is clean & free from any cleaning products. Heavy duty rubbing can make the problem worse and cause more damage. 

Feathers are very delicate, please try & treat them with care. Rain damage can also ruin any headwear due to fibres, please keep headwear under an umbrella to avoid damage. 

Returns

At FbyC I do not provide free returns via post or courier. Once your item is returned back to FbyC & inspected, I will contact you to let you know when a refund will be issued. 

All refunds will be made via original payment method. 

Terms and Conditions

If the item is damaged in any way, I have full rights to with hold deposit of the headwear, this includes damage such as: make-up stains, weather damage or any other damage caused during hire. 

The hire period of any item is for five days unless otherwise agreed by myself. 

If the item is not returned within the time agreed, I reserve the right to retain the deposit. 

Customers should take care of head wear, as much as possible please.

Cancellation of hire must be made no less than seven days before booking, in order for a full refund to be issued.

I hope you have an enjoyable event & thank you for using FbyC.

Samantha